Terms of Service

1. Acceptance of Terms

By accessing and using Travicasas visa processing services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services. These terms apply to all users of our website and services.

2. Our Services

Travicasa provides visa processing services including:

• Visa application assistance and document preparation
• Submission of applications to relevant embassies and consulates
• Application tracking and status updates
• Customer support throughout the process
• Document review and consultation services

Important: We are a visa service provider, not a government agency. Final visa decisions are made solely by the relevant embassy or consulate.

3. Your Responsibilities

As a user of our services, you agree to:

• Provide accurate, complete, and truthful information
• Submit all required documents in the specified format and timeframe
• Pay all fees as agreed upon
• Comply with all applicable laws and embassy requirements
• Respond promptly to requests for additional information
• Not use our services for any illegal or unauthorized purpose

4. Fees and Payment

Our service fees are clearly displayed on our website and confirmed before payment. Fees include:

• Service Fee: Our processing and handling charges
• Government Fee: Embassy/consulate fees (where applicable)
• Additional Services: Express processing, document courier, etc.

Payment is required before we begin processing your application. We accept major credit cards and secure online payments.

5. Refund Policy

Our refund policy varies depending on the stage of your application:

• Before Submission: Full refund of service fees if you cancel before we submit your application
• After Submission: Service fees are non-refundable once submitted to embassy
• Visa Rejection: Service fees are non-refundable; government fees may be non-refundable
• Our Error: Full refund if rejection is due to our processing error

Refund requests must be submitted within 30 days of the relevant event.

6. Processing Times and Delivery

Processing times are estimates based on embassy/consulate standard processing times and our experience. We guarantee 98.2% on-time delivery based on these estimates. However, actual processing times may vary due to:

• Embassy workload and processing delays
• Additional document requests
• Public holidays and embassy closures
• Security checks or administrative processing

7. Limitation of Liability

Travicasas liability is limited to the service fees paid by you. We are not responsible for:

• Visa rejections by embassies or consulates
• Changes in visa requirements or embassy policies
• Travel expenses or losses due to visa delays
• Consequential or indirect damages

8. Privacy and Data Protection

We are committed to protecting your privacy and personal information. Please review our Privacy Policy for detailed information about how we collect, use, and protect your data. By using our services, you consent to our privacy practices as described in our Privacy Policy.

9. Intellectual Property

All content on our website, including text, graphics, logos, and software, is the property of Travicasa and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.

10. Termination

We reserve the right to terminate or suspend your access to our services at any time, without notice, for conduct that we believe violates these Terms of Service or is harmful to other users, us, or third parties.

11. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the jurisdiction where Travicasa is incorporated. Any disputes arising from these terms will be resolved in the courts of that jurisdiction.

12. Contact Information

If you have questions about these Terms of Service, please contact us: